CHALLENGE
Online marketplace sellers faced strict 24-hour response SLAs on Amazon, Walmart, and eBay, risking account penalties and lost sales during nights, weekends, and religious holidays.
SOLUTION
Developed Gmail Auto Responder with Python, React, and Gmail API to monitor seller inboxes and dispatch context-aware replies within 10 minutes for weekdays, holidays, and Shabbat.
Key Features
Automated Gmail replies within 10 minutes to meet SLA requirements
Configurable auto-responses for business hours, weekends, and holidays
Gmail integration with seamless setup
Message tracking: replied, skipped, or resolved statuses
Admin portal for templates and settings
TECH STACK
ReactPythonDigital OceanSentry
INTEGRATIONS
- Gmail API – Email monitoring, thread analysis, and automated message dispatch
- Sentry – Error tracking and delivery uptime monitoring
RESULT
100% Marketplace SLA Adherence
